Sales, marketing and commerce

Customer support automation

Chatbots and AI systems that answer customer questions and automate support tasks

Customer support automation is growing in line with its peers; its strongest place is business software at 1.0× the typical product. The fastest product is Sierra, up 3.9×. 21 products measured, as of Oct 10, 2026.

How we measure

Where it grows against its peers

  • Business software10 products1.03×

The line marks 1×: the typical product in that place.

Fastest products

  1. 1SierraBusiness software3.9×
  2. 2DecagonBusiness software2.0×
  3. 3DriftBusiness software1.4×
  4. 4TidioBusiness software1.1×
  5. 5FreshworksBusiness software1.1×

Customer support automation: quick answers

Not faster than its peers right now; the closest is business software at 1.0× the typical product.

More in Sales, marketing and commerce

Marketing analytics and attribution1.2×Sales engagement and automation1.2×Seo and answer optimization1.1×Advertising campaign management1.0×Sales intelligence and prospecting1.0×Email marketing1.0×Customer support software1.0×Customer relationship management1.0×