Sales, marketing and commerce

Customer support software

Tools for managing customer service conversations, support workflows, and help content

Customer support software is growing in line with its peers; its strongest place is workplace add-ons at 1.0× the typical product. The fastest product is persona-customer-support, up 1.2×. 24 products measured, as of Oct 10, 2026.

How we measure

Where it grows against its peers

  • Workplace add-ons12 products1.00×

The line marks 1×: the typical product in that place.

Fastest products

  1. 1persona-customer-supportAgent skills1.2×
  2. 2ZendeskBusiness software1.1×
  3. 3Zendesk for Google ChatWorkplace add-ons1.0×
  4. 4Zoho Desk for ChatWorkplace add-ons1.0×
  5. 5Samanage IT asset ManagementWorkplace add-ons1.0×
  6. 6Zoho AssistWorkplace add-ons1.0×
  7. 7ServiceDesk Plus (Cloud)Workplace add-ons1.0×
  8. 8Zoho DeskWorkplace add-ons1.0×
  9. 9Mojo HelpdeskWorkplace add-ons1.0×
  10. 10FreshserviceWorkplace add-ons1.0×

Customer support software: quick answers

Not faster than its peers right now; the closest is workplace add-ons at 1.0× the typical product.

More in Sales, marketing and commerce

Marketing analytics and attribution1.2×Sales engagement and automation1.2×Seo and answer optimization1.1×Customer support automation1.0×Advertising campaign management1.0×Sales intelligence and prospecting1.0×Email marketing1.0×Customer relationship management1.0×